SCHEHERAZAD explains how it handles your personal data collected through the website https://www.scheherazad.com and its social networks.
In particular, you will find information about what data we process, why and on what basis we process it, to whom we disclose it, how long we keep it and what rights you have over it.
Depending on how you interact and communicate with SCHEHERAZAD, some paragraphs may not apply to you.
This Policy may be updated from time to time, including as a result of changes in the collection and processing of your personal data. You will be notified of any substantial changes. However, we encourage you to check our website regularly for any updates.
What personal data do we process?
We may collect your data directly from you, automatically by observing your behaviour or from third parties. We collect your personal data directly from you in the following cases:
If you order a product as a guest, we will collect:
your identification data, your billing information, delivery information.
If you create an account, we will collect:
your email address, your password.
If you leave feedback on one of our products we will collect:
your name, your email address, your comment, your recommendation.
If you contact us by email, we will collect:
your email address, the content of our correspondence.
If you subscribe to our newsletter we will collect:
your identification data, your email address, URL image you provide to us.
If you interact with our social networks, we will collect:
data visible on the platforms (username, profile picture, introductory message, public posts), our interactions with you.
The provision of some of this information is mandatory and marked as such. If you do not provide this "mandatory" information, we may not be able to deliver our products to you, provide you with certain services, or respond to your request.
We automatically collect the following information from your use of our site, our social networking pages or your interactions with our online advertisements:
Technical data, such as your equipment's IP address, browser type and version, time zone, browser plug-in type and version, operating system, unique device identifiers and advertising identifiers, information about your visit, such as your navigation path to, through and from the site (including date and time), the products you viewed or searched for, the content (and advertisements) you viewed or interacted with, page response times, download errors, the length of time you spent on particular pages, page interactions (such as scrolling, clicks and mouse movement), and methods used to leave the page.
Some of this information is collected using cookies and related technologies. To learn more about these cookies, please visit our cookie policy page.
We also collect personal data from third parties in the following cases:
When you pay for your products, we obtain information from our payment processing service provider who will conduct credit and fraud checks on you and the payment method you provided in order to verify your identity, validate your credit or debit card, obtain an initial credit or debit authorization from your card and/or authorize purchases.
For what purposes and on what legal basis is your data processed?
We process your personal data on the legal basis and for the purposes indicated below:
Where necessary for the performance of the contract between you and us or to take pre-contractual measures at your request:
To carry out operations relating to the management of our customers (management of contracts, orders, deliveries, invoices, after-sales service, customer accounts).
Where necessary to pursue our legitimate interest in promoting our business:
To send you advertising relating to products similar to those you have already purchased from us, to compile business statistics, to carry out satisfaction surveys, to organise promotional operations, manage our social networks, manage your opinions on our products.
Where necessary to pursue our legitimate interest in managing transactions on our site:
To carry out fraud detection checks.
Where necessary to pursue our legitimate interest in managing our business:
To do our accounting and to manage outstanding payments and litigation.
Where you have given us your consent:
Correspond with you, to store your credit card details in order to facilitate future purchases, send you our newsletter, to place cookies on your terminal
For the purposes of complying with a legal obligation:
To manage requests to exercise rights that you may have in accordance with this policy.
Who do we share your personal data with?
We may share your personal data with:
Our entities.
Our service providers who perform services on our behalf at our direction such as DHL, Postnl, Shopify, Paypal. We do not authorise these parties to use or disclose the information except to the extent necessary to perform the services they perform on our behalf or to meet legal obligations. Internal departments responsible for carrying out the purposes set out in this policy. We may also, where appropriate, pass your personal data to:
Potential or prospective purchasers of our business (if we or a substantial part of our assets are acquired by or merged with a third party including in the event of bankruptcy);
any law enforcement agency, court, regulatory or governmental authority, or other third party when we reasonably believe that it is necessary to comply with legal or regulatory requirements or to enforce or apply our Terms of Use or any other agreement, or to protect the rights, property, or safety of SCHEHERAZAD, our customers, or others. This includes exchanging information with other companies or organisations for fraud prevention or credit risk reduction purposes.
How long do we keep your personal data?
Generally speaking, your personal data will be kept for a defined period based on the following criteria:
As long as necessary to fulfil the purposes described in this Policy. This will normally be for the duration of our relationship with you (for example, as long as you have an account with us or continue to subscribe to our newsletter). For the period necessary to comply with any applicable legal requirements. For as long as is necessary to comply with any request for deletion from you in situations where this is applicable. Specifically, we retain:
Data relating to the implementation of loyalty actions and canvassing for 3 years from your last purchase. The data necessary for the management of orders and invoicing for the entire duration of the commercial relationship and 10 years for accounting purposes.
Your credit card data: For one-off payments: until payment is complete (increased by the withdrawal period where applicable) and then we archive it for 13 to 15 (for deferred debit payment cards) months from the date of debit, except in the following cases: (i) when the expiry date of the bank card is reached (the data is then deleted); (ii) for visual cryptogram data, which we only keep for the time necessary to complete each transaction.
If your credit card has been stored to facilitate future purchases: until your consent is withdrawn or the validity of the card expires. Copies of your proof of identity, if you exercise your rights in accordance with this policy for 1 year. Data from cookies placed on your terminal for 13 months. Data from social networks is kept for the duration of the existence of the social network account concerned, unless you exercise your right to erasure or opposition. Thereafter, your data may be archived for the applicable statute of limitations in order to manage any complaints.
What rights do you have in relation to your personal data?
In accordance with applicable law, you have: A right of access to your personal data, a right to rectify your personal data, a right to erase your personal data, a right to the portability of your personal data,
a right to request the restriction of the processing of your personal data, a right to object to the processing of your personal data.
You also have the right, where we have sought your consent to process your personal data, to withdraw that consent at any time, without prejudice to the lawfulness of the processing carried out prior to the withdrawal of consent.
Please note that these rights may be subject to condition(s) - for example, where we can demonstrate that we are under a legal or contractual obligation to process your personal data.
You can exercise these rights by contacting us by email at support@scheherazad.com
If we have reasonable doubt about your identity, we may ask you for proof of identity (For example: a copy of your identity card or passport).
Cookies and associated technologies.
What are cookies?
Cookies are small text files that websites place on your computer, mobile device or other equipment connected to the internet in order to uniquely identify your browser or to store information or settings in your browser.
We use third party service providers and allow them to use cookies, pixels and similar technologies on the site available at https://www.scheherazad.com, our social networking pages and in our communications. We do this to understand your use of our services, improve your user experience and enable personalised features and content, optimise our advertising and marketing and enable third party advertising agencies to help us serve ads that match your online interests.
Our cookies and their functions:
You are informed that during your visits to our site, if you consent (except in cases where your consent is not required), cookies are installed or read on your terminal (computer, tablet, smartphone, etc.). You can withdraw your consent at any time.
The cookies we use are classified as follows:
Cookies that are strictly necessary for the provision of a service that you have expressly requested.
These cookies are essential for your use of the website and its functions, such as storing your product selection in your shopping cart while you continue shopping and/or browse different pages of the website and accessing secure areas of the website.
We need to use these cookies to make the website work properly.
These cookies do not require consent and you cannot object to their placement.
Analytical/performance cookies:
These cookies collect information about how you use our website, in order to improve its operation and to develop it according to the preferences of our customers and visitors. For example, cookies and pixels may be used to: Test different designs and ensure we maintain a consistent look and feel across our websites, track and provide trend analysis of how you interact with our websites and communications, detect errors and measure the effectiveness of our promotional campaigns.
The data collected will generally be aggregated to provide usage trends and patterns for business analysis, site improvement and site performance measurement. The type of information we collect includes the number of visitors to our websites, the number of customers logging in, the time of their visit, the length of their visit and the parts of our websites and services visited, but it is not generally used to identify you personally. For this purpose, we use Google Analytics, run by Google Inc.
If you agree to their storage, your browsing data will be used to carry out behavioural studies on the site. Refusal to accept this cookie will have no effect on your browsing experience.
Functionality cookies:
These cookies allow our website to remember you in order to provide you with personalised and advanced features (For example: language preferences). These cookies may also be used to remember changes you have made to text size, font and other parts of the website pages that you can customise. The information these cookies collect may be anonymised and they cannot track your activity on other websites.
These cookies do not require consent and you cannot object to their placement.
Social network cookies:
These cookies are used when you share information using a social network's "Like" or "Share" button, or when you contact us on or through social networks, such as Facebook, which may link your use of the Site to targeting/advertising activities. We do not control how these social networks use cookie data after it is transmitted. Interactions with these features are governed by the privacy policies of the companies that provide them.
If you accept their deposit, your navigation data will be transmitted to these social networks. Refusal of their deposit will have no consequence on your navigation.
Web server logs and pixels:
In addition to obtaining information via cookies, our web servers may record information such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your device is located. Web server logs may also record information such as the address of the web page that referred you to our site and the IP address of the device you are using to connect to the Internet. This information helps us to correct errors, improve performance and maintain the security of the site. In order to control which web servers collect this information, we may place tags on our web pages called pixels. These are computer instructions that link web pages to particular web servers and their cookies. We may also use cookies and similar technologies (such as pixels) to enable us to determine whether an email we have sent to you has been opened and acted upon and whether our mailing tools are working properly or to measure their performance and provide content and advertisements tailored to you.
